CLIENTS ARE RESPONSIBLE FOR BOOKING THEIR OWN APPOINTMENTS ONLINE, TO AVOID OVERLAPPING & OTHER SCHEDULING ISSUES

HOW DO I BOOK AN APPOINTMENT

Book your appointment directly on the website. CleanLocs recommends booking at least one week in advance, as spaces are limited and fill up quickly. 

All CleanLocs services require a $40 deposit to book your appointment.The $40 deposit is deducted from your balance and you pay the difference when you checkout. The deposit is non-refundable, however you can transfer your deposit to a new appointment as long as it it within 2wks of the initial appointment. 

Cancellations require a minimum 48hrs notice.

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WHY DOESN'T ANYBODY ANSWER THE PHONE?

Due to the nature of the service that CleanLocs provides and having a single Loctitian on site, it is neither possible nor professional to answer phone calls throughout the day.  

The number listed on site is a voicemail service. Leave your details and your call will be returned within 48-72 hours.  

The best method of communication is via email or the CleanLocs website.

CleanLocs@gmail.com  |  TorontoEast: 647.351.6001

CLIENTS ARE RESPONSIBLE FOR BOOKING THEIR OWN APPOINTMENTS ONLINE, TO AVOID OVERLAPPING AND OTHER SCHEDULING ISSUES

WHY DO I NEED TO PAY A DEPOSIT

The deposit secures your appointment, avoid double bookings and reduce last minute cancellations and "no-shows". The deposit is deducted from your balance and you pay the difference at the end of your appointment.

The deposit is non-refundable, however you can transfer your deposit to a new appointment as long as  the new appointment it is within 2 weeks of the initial appointment. 

Cancellations & Appointment Changes  require a minimum of 24hrs notice. Last minute cancellations, 'no-shows'  and rescheduled BiWeekly appointments outside the two week requirement will result in the forfeiture of your deposit and all other monies paid

 

WHAT IS LOC DETAILING & IS IT INCLUDED

LocDetailing LocDetailing is a concept / technique developed by CleanLocs to remove deeply embedded lint & gunk, one loc at at time, without unravelling; and is only authentically available at CleanLocs.

  LocDetailing is NOT included with single session SteamWash'n'Loc appointments However, there are BiWeekly options that include the service.

The amount of lint that can be lifted will vary depending on how many Locs, the size of the Locs & how dirty they are. Typically it takes approximately 1-2 hours to Detail each quarter section of hair with full gunk & lint removal achieved in 4-6 sessions. 

HOW MUCH WILL IT COST?

Timing and prices are approximate for each service and subject to change. The length, quantity and how dirty your Locs are, will play a part in appointment length and cost. 

All services are subject to $25/hr overtime and add-on rates

Please allow ample time for your first appointment as the state of your Locs cannot be determined until your hair is seen both wet & dry

All prices & timing subject to change.

WHAT SHOULD I EXPECT AT MY FIRST APPOINTMENT

A personalized file is created to ensure consistent positive experience, Before & After Photos, Full explanation of each step to make sure you're comfortable & comprehend; Two free hair assessments both dry and wet to give more accurate quotes on time & cost.

It is recommended that you dedicate a day or afternoon to pamper yourself the day of your first appointment as first time visits generally take longer than repeat clients

 

CLIENTS ARE RESPONSIBLE FOR BOOKING THEIR OWN APPOINTMENTS ONLINE, TO AVOID OVERLAPPING AND OTHER SCHEDULING ISSUES

HOW DO I BOOK LOC DETAILING

LocDetailing is included in a 4 session BiWeekly Plus Pkg or as an Add-On at an additional $25/hr when booking other wash services.

LocDetailing is time consuming and can result in overtime and additional fees.

CLIENTS ARE RESPONSIBLE FOR BOOKING THEIR OWN APPOINTMENTS ONLINE, TO AVOID OVERLAPPING AND OTHER SCHEDULING ISSUES

 WHAT IF THE LINT IS REALLY BAD

Extreme lint issues are when the lint is buried deep within the shaft of your Locs, not just on the surface and generally runs from root to tip. In extreme cases, you may notice what seems like more lint, after the initial treatment, but this is only the lint buried in the core of the shaft that becomes visible because the surface dirt and lint has been cleaned and removed. A second session will remedy this. Areas that are have more lint than hair may result in weak points. In this case Loc strengthening and repair is complimentary. 1-2 bi-weekly sessions may be needed to achieve 100% lint and gunk removal depending on the condition of your Locs.

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WHAT DO YOU USE TO MOISTURIZE

The CleanLocs philosophy is a very logical, natural, organic and steam-based approach to Loc Maintenance generally promoting a complete void of "products" including oils and butters no matter how "natural" or "organic".  

However, from time to time CleanLocs may make recommendations based on your specific needs and circumstances

HOW LONG WILL IT TAKE

Appointment length can vary between 4 to 8 hours depending on the length, quantity and cleanliness of your Locs. An average appointment is 4 hrs. 100% lint removal can take 8-16 hrs over 4-6 sessions. You're given fair warning when approaching 4hrs

Appointment times are subject to change if the person before you goes into overtime. Morning appointments are less likely to be delayed. 

First time appointments often go over 4hrs due to years of buildup never being removed

 

HOW CAN I PAY?

CASH IS PREFERRED

VISA  |  MASTERCARD  | AMEX

DEBIT TAP up to $100. Transactions over $100 may be split.

PAYPAL: cleanlocs@gmail.com 

E-TRANSFER: cleanlocs@gmail.com 

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WHAT KIND OF SHAMPOO?

Neutrogena Anti-Residue Shampoo 350ml bottle is available at Shoppers Drug Mart for about $9 and should last about 3 months on shoulder length hair.

LiveClean ACV Clarifying Shampoo 300ml bottle is available at Walmart for aobut $4 and should last about 3 months on shoulder length hair

Anti-Residue and Clarifying Shampoos work best at getting the gunk out of Locs. If you've found a great product, let us know!!

 
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BOOKING SPECIAL OCCASIONS

When booking for a special occasion weather it be a graduation, wedding, clubbing, dinner or you just wanna look extra resh for your boo please book far in advance. CleanLocs recommends booking your Wash services so that your appointment day is at least 14 days prior to your special date. Please book non wash services so your appointment day is at least 2-7days prior to your event.

Rushing to get a same week appointment will result in disappointment.

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PARKING

There is a small lot on the NW corner of Bathurst/Dundas between Time Hortons and the Funeral home. $5 flat rate

There is metered parking on the SW corner of Bathurst/Dundas. Enter from Bathurst Street just south of Dundas. $8 per hour.

There is paid metered street parking on both Dundas and Bathurst. These streets however will tow if past your time. $2.25/hour

The safest parking is the Green P garage inside Kensington Market. 20 St. Andrews St $8/day. $6 flat after 6pm

 


Premium BiWeekly Pkg includes a maximum of 5hrs of service per appointment. Basic BiWeekly Pkg includes a maximum of 4hrs of service per appointment / Full lint/gunk removal can take 2-6 sessions to complete. / Overtime & Add-On rates still apply / Cannot be combined with any other offer / Must pay fee in full, cannot split into instalments / Kid discount rates still apply / Rescheduled and BiWeekly appointments cannot be booked outside of the 2 week cutoff. BiWeekly appointments must be booked no greater than 2weeks apart to receive the preferred BiWeekly rate otherwise regular price applies. / LocDetailing can add 2-4hrs to your appointment length / NewLoc 3wk follow up appointments are a complimentary service only offered once and cannot be rescheduled / Please understand that CleanLocs specializes in clean hair and will not tighten, or style unclean hair. / Any add-On's and/or Services longer than 4hrs are subject to an additional rate of $25/hr / Timing, Prices & Results may vary depending on the amount of dirt, quantity & length of Locs / The deposits and payments are non-refundable. Deposits are deducted from your balance at the end of your appointment / Deposits can however, be transferred to a new appointment as long as the rescheduled appointment takes place within 2 weeks of the first. / Deposits and payments are NON-REFUNDABLE. No Exceptions / CleanLocs Credits Cannot Be Applied To Deposits

CLIENTS ARE RESPONSIBLE FOR BOOKING, CANCELLING OR RESCHEDULING THEIR OWN APPOINTMENTS ONLINE TO AVOID OVERLAPPING, LOSS OF DEPOSIT & OTHER SCHEDULING ISSUES. THE OPTION TO CANCEL OR RESCHEDULE EXPIRES ONCE YOUR APPOINTMENT  TIME BEGINS. ONCE THE LINK EXPIRES, THE DEPOSIT IS LOST.

CleanLocs is operated in part and on the property of Scadding Court Community Centre, which serves the community including many small children. Clients, potential clients and/or their acquaintances are asked not to consume any drugs or alcohol within 9 meters of the facility and to be mindful of the small people nearby. The bathrooms are located inside the community centre, through both sets of double doors to your left. Bathrooms are closed at 8:30pm on weekdays and 5:30pm on Saturdays. Both CleanLocs and the community centre are closed on Sunday.